Safety Pak Solutions Refund/Replacement Policy 2024 Refund policy for replacements due to manufacturing defects 1. Eligibility: This refund policy applies exclusively to products that have been confirmed to contain manufacturing defects. Products will undergo a thorough inspection by our quality assurance team to determine eligibility. 2. Time Frame: Customers must report any manufacturing defects within 30 days of receipt of the product. Claims made after this period may not be eligible for a refund or replacement. 3. Process: Customers should contact our customer service team via email to initiate a claim. The following information must be provided: Proof of purchase, a description of the defect, and photographic evidence. 4. Evaluation: Upon receiving a claim, our team will review the details and may request the product to be returned for inspection. 5. Replacement for Refund: If a defect is confirmed, we will offer a replacement of the same or equivalent product. If a replacement is unavailable, a full refund will be issued to the original payment method. 6. Shipping Costs: Customers may be responsible for covering the shipping costs associated with returning the defective product. If a defect is confirmed, shipping costs for the replacement product will be covered by us. 7. Exceptions: This policy does not cover defects due to misuse, accidental damage, or unauthorized alterations. By utilizing this policy, customers agree to abide by the procedures and terms outlined above. We strive to ensure the highest quality standards in our products and thank you for your understanding and cooperation.
CUSTOMER SERVICE: sean@safetypaksolutions.com